Kentucky.gov Privacy & Security Notice
Your privacy and security are our highest priority. Ensuring electronic access to state government information and services while maintaining privacy is a guiding principle of the state's Direction of Enterprise Information Technology. The Commonwealth of Kentucky collects only the personal information necessary to provide enhanced services to our citizens and customers. Please note that all non-exempt information collected by kentucky.gov services may be subject to public disclosure under KRS 61.870, the Kentucky Open Records Act. However, public records containing information of a personal nature are protected from disclosure by the personal privacy exemption of state law. Personal data in our possession is maintained and used in ways that respect individual privacy. The Commonwealth educates our employees about the importance of protecting personal information and consumer privacy, and only authorized employees have access to personal information.
Depending on the situation, we may collect the following information about visitors to our Web site:
This information is used only to improve the scope and content of the state's services on the Internet.
Kentucky.gov Information Sharing
Kentucky.gov will not release personal information to third parties except where it is already provided by law for purposes of notification. We will not provide, rent or sell personal information to third parties for marketing programs or any other purpose. State law restricts the use of personally identifiable information for commercial purposes. Depending on the specific nature of the service, information may be shared with other state agencies as stated in KRS 61.878 (5)(.pdf). This statute allows for the exchange of public records or sharing of information between public agencies when the exchange is serving a legitimate governmental need or is necessary in the performance of a legitimate government function.
Kentucky.gov and Internet Cookies
Kentucky.gov and Email Correspondence
If you send an E-mail message or complete a web form, which contains personal information, we collect and store the following information:
Kentucky.gov and Live Help
The Live Help service is the Kentucky.gov portal's live customer service application that allows visitors to talk with customer service representatives in real-time.
Certain information is collected and maintained in regards to the Live Help service. In addition to IP address, browser type, date and time of the visit, and the referring webpage, transcripts of the chats are saved for statistical, demographic, and/or customer service purposes. Some information is also collected through chat surveys on a volunteer basis.
Please do not put confidential and personal information such as social security number, date of birth, bank account and credit card information, mother's maiden name or medical information in your Live Help communications to the Commonwealth. Your privacy cannot be protected or insured by the Commonwealth during Live Help, email or web form transmission.
When you open a Live Help session a cookie is placed on your system and the Live Help operators are notified that a visitor has entered the Live Help site. At this time operators can see the following information about your session:
The purpose of the cookie is to enable the Live Help system to associate each Live Help session with the previous session so that each operator will be able to assist you without requiring that you repeat any information previously provided. You are not required to enable cookies to use Live Help. The cookie will not track any of your browsing activity beyond this page.
Transcripts of the Live Help sessions contain the following information:
Last Revised: Apr 5, 2004 - Last Reviewed: Apr 5, 2004 (jjm)